Refund and Returns Policy

We want the right part on your Z. If something isn’t right, here’s how returns and warranties work.

Returns on new and reproduction parts

• You can return unused parts in their original condition within 14 days of delivery.
• Please contact us before sending anything back, at sales@xenonzcar.com or
  570-218-ZCAR, with your order number. We’ll tell you where to send it.
• If you changed your mind or ordered the wrong part, you pay the return shipping, the original shipping
  isn’t refunded, and a 15% restocking fee is taken from the refund.
• Parts that have been installed, painted, cut, modified or damaged can’t be returned.
• Once we receive and check the part, we refund the original payment method, usually within a few business days.

Used parts

• Used parts are sold as described on their product page and photos, and are not returnable unless they arrive not as described.

Warranty on refurbished electronics

Refurbished and tested electronic parts have their own warranty instead of the 14-day return:

• Digital dash power supply units: 1-year warranty.
• Digital dash clusters: 30-day warranty.
• Digital climate control units: 30-day warranty.

If a part covered by warranty stops working during the warranty period, contact us with your order number and a
description of the problem. We’ll repair or replace it, or refund you if we can’t. Please contact us before
sending it back. The warranty covers our work and the part. It doesn’t cover damage from installation problems,
wiring faults in the car, water, or the unit being opened or modified by someone else.

Wrong, damaged or defective parts

If we sent the wrong part, or it arrived damaged or defective, contact us within 7 days of delivery
with photos. We’ll pay the return shipping and send the right part or a full refund. No restocking fee applies.

Repair services

Mail-in repairs such as power supply re-soldering and climate control LED swaps are covered as described on
each service’s product page.

Contact

sales@xenonzcar.com · 570-218-ZCAR ·
Contact form