{"id":1876,"date":"2026-11-03T19:22:06","date_gmt":"2026-11-03T23:22:06","guid":{"rendered":"https:\/\/xenonzcar.com\/store\/?page_id=1876"},"modified":"2026-11-03T19:22:06","modified_gmt":"2026-11-03T23:22:06","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/xenonzcar.com\/store\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We want the right part on your Z. If something isn&#8217;t right, here&#8217;s how returns and warranties work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns on new and reproduction parts<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can return <strong>unused<\/strong> parts in their original condition within <strong>14 days<\/strong> of delivery.<\/li>\n\n\n\n<li>Please <strong>contact us before sending anything back<\/strong>, at <a href=\"mailto:sales@xenonzcar.com\">sales@xenonzcar.com<\/a> or<br>570-218-ZCAR, with your order number. We&#8217;ll tell you where to send it.<\/li>\n\n\n\n<li>If you changed your mind or ordered the wrong part, you pay the return shipping, the original shipping<br>isn&#8217;t refunded, and a 15%<strong> restocking fee<\/strong> is taken from the refund.<\/li>\n\n\n\n<li>Parts that have been installed, painted, cut, modified or damaged can&#8217;t be returned.<\/li>\n\n\n\n<li>Once we receive and check the part, we refund the original payment method, usually within a few business days.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Used parts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used parts are sold as described on their product page and photos, and are not returnable unless they arrive not as described.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty on refurbished electronics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refurbished and tested electronic parts have their own warranty instead of the 14-day return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital dash power supply units:<\/strong> 1-year warranty.<\/li>\n\n\n\n<li><strong>Digital dash clusters:<\/strong> 30-day warranty.<\/li>\n\n\n\n<li><strong>Digital climate control units:<\/strong> 30-day warranty.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a part covered by warranty stops working during the warranty period, contact us with your order number and a<br>description of the problem. We&#8217;ll repair or replace it, or refund you if we can&#8217;t. Please contact us before<br>sending it back. The warranty covers our work and the part. It doesn&#8217;t cover damage from installation problems,<br>wiring faults in the car, water, or the unit being opened or modified by someone else.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrong, damaged or defective parts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If we sent the wrong part, or it arrived damaged or defective, contact us within 7 days of delivery<br>with photos. We&#8217;ll pay the return shipping and send the right part or a full refund. No restocking fee applies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Repair services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mail-in repairs such as power supply re-soldering and climate control LED swaps are covered as described on<br>each service&#8217;s product page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:sales@xenonzcar.com\">sales@xenonzcar.com<\/a> \u00b7 570-218-ZCAR \u00b7<br><a href=\"https:\/\/xenonzcar.com\/garage\/contact.php?service=parts\">Contact form<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want the right part on your Z. If something isn&#8217;t right, here&#8217;s how returns and warranties work. Returns on new and reproduction parts Used parts Warranty on refurbished electronics Refurbished and tested electronic parts have their own warranty instead of the 14-day return: If a part covered by warranty stops working during the warranty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1876","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P7vkWf-ug","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/pages\/1876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/comments?post=1876"}],"version-history":[{"count":2,"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/pages\/1876\/revisions"}],"predecessor-version":[{"id":2579,"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/pages\/1876\/revisions\/2579"}],"wp:attachment":[{"href":"https:\/\/xenonzcar.com\/store\/wp-json\/wp\/v2\/media?parent=1876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}